Bill Memorial Library’s Contact-Free Pickup Service Starting Monday, June 1st 

As the state begins to reopen businesses, the Bill Memorial Library is committed to reopening as well. We plan to increase public access to the building in phases to ensure everyone's safety.

To begin, we're offering contact-free pickup of books, movies, and other items you wish to borrow. We understand that we must be fluid and adapt as things change—we ask that you be patient with us as we work to balance safety and access.

Order items beginning Monday, June 1st, 10 am

To order items for pickup, you must have a library card. If you are a Groton resident and need a card, click here. You will receive a temporary number to include in your hold request.

To place a request for items for pickup you may:

​

• place holds on items via the online catalog 

• fill out our Contact-Free Book Pickup request form

• call the library at 860-445-0392. 
   

Please note:

​

• there is a limit of 5 adult books, 3 DVDs, and 10 children’s books per card

• items requested MUST be owned by Bill Memorial Library (we cannot get books from other libraries at this time)

• include your name, library card number, and phone number in your email request, plus the titles you want, desired format (large print, audiobook, DVD, etc), and author, if possible

 

Once we fill your hold request, you will be contacted by a staff member with a time slot for pickup.
 

Pickup by appointment begins Tuesday, June 2nd

We will offer appointments during pickup windows throughout each day, including evenings and Saturdays. You may request a specific day or window, but availability for each slot will be limited and offered on a first-come, first-served basis. The pickup windows we offer may change, depending on demand. 

Pickup windows

​

• Monday, Tuesday, Thursday: 11 am–1 pm  /  2 pm–4 pm  /  5 pm–7 pm

• Wednesday, Friday: 11 am–1 pm / 2 pm–4 pm

• Saturday: 11 am–12 pm, 1pm–2pm

​

How to pick up materials

​

• When it's your pick-up appointment time, come to the front entrance of the library.

• Our front entrance has several steps. If you need an accommodation, please let the library staff know when you make your pick-up appointment.

• Your items will be placed in a paper bag labeled with the first 4 letters of your last name, and placed on a cart in the entry vestibule. 

• The outer doors will be propped open.

• Please wear a face covering when picking up items and observe all posted signs.

• Wait until vestibule is empty, then enter, take your bag, and exit.

• If vestibule is NOT empty, please wait your turn, leaving at least 6 feet of space between you and other people.

 

During your pickup, staff will remain inside the building. If you have questions, please call or email. Please do not try to access the building—the Bill Memorial Library remains closed to the public to ensure everyone's safety. 

How to return materials

• Our book drop is not open at this time. Please hold on to your items—no overdue fees will be charged.

• You may return Bill Memorial books if you have an appointment to pick up new items. We are accepting returns for Bill Memorial Library only.

• Staff will not be allowed to accept any items in person.

Safety Information
Staff members are taking all possible precautions while working inside the building to fulfill your item requests. Items that are returned are placed in quarantine for 3 days. After 3 days, the covers are wiped down with disinfectant and the items are returned to the shelves.

If you have any questions or concerns, please email us or call 860-445-0392. We look forward to providing our community with materials again, and are committed to doing so responsibly.

We look forward to providing you with library materials and working toward a safe reopening.

Thank you for your patience and support during these challenging times.